Terms of service
TERMS OF SERVICE
Effective Date: May 26, 2026
Welcome to PetBlissCo. These Terms of Service (“Terms”) govern your access to and use of the PetBlissCo website at petblissco.us, including purchases made through our online store.
Please read these Terms carefully before using our website or placing an order. By accessing our website or purchasing from PetBlissCo, you agree to these Terms and the policies referenced below.
1. Acceptance of Terms
By visiting our website, browsing our products, or placing an order, you acknowledge that you have read and agree to these Terms of Service and our applicable store policies, including our Privacy Policy, Refund & Return Policy, Shipping Policy, and Contact & Support Policy.
If you do not agree with these Terms, please do not use our website or Services.
2. Eligibility
You must be at least 18 years of age or have the permission and supervision of a parent or legal guardian to make purchases through our store.
PetBlissCo currently sells and ships products to customers within the United States only.
3. Products and Product Information
PetBlissCo offers pet products and accessories through our online store.
We make reasonable efforts to provide accurate product descriptions, specifications, images, prices, availability, and other product information.
Certain product information and images may be provided by manufacturers, suppliers, or other third parties. Product appearance, packaging, or other minor details may occasionally vary from images displayed on our website when such differences do not materially change the product ordered.
We reserve the right to correct errors, inaccuracies, or omissions and to update product information when necessary.
If a material error or change affects an order you have already placed, we will make reasonable efforts to contact you and provide an appropriate resolution.
4. Pricing
All prices displayed on our website are in U.S. Dollars (USD) unless otherwise stated.
Prices may change from time to time. The applicable product price and shipping charges, if any, will be displayed before you complete your purchase.
In the event of an obvious pricing or listing error, we reserve the right to correct the error. If the error affects an order already placed, we will notify the customer and, when appropriate, provide the option to cancel the affected order for a full refund.
5. Orders and Order Acceptance
Submitting an order through our website constitutes a request to purchase the selected products.
Orders may be declined or cancelled when reasonably necessary, including because of:
- Product unavailability.
- Payment authorization problems.
- Suspected fraudulent activity.
- Incorrect product or pricing information.
- An inability to fulfill or deliver the order.
If we cancel an order after payment has been successfully processed, the amount paid for the cancelled order or affected item will be refunded to the original payment method.
6. Payment
Payments are processed through Shopify and supported third-party payment providers.
Available payment methods are displayed during checkout.
By submitting an order and payment information, you represent that you are authorized to use the selected payment method and authorize the applicable payment processor to charge the amount shown at checkout.
PetBlissCo does not directly store complete payment-card information when payment information is processed by Shopify or another authorized payment provider.
7. Order Fulfillment and Shipping
Some products sold through PetBlissCo may be fulfilled and shipped by third-party suppliers or fulfillment partners.
Depending on the products ordered and their fulfillment locations, items within the same order may be shipped separately and may arrive at different times.
Shipping methods, estimated delivery times, tracking, delays, and other shipping-related matters are addressed in our Shipping Policy.
8. Returns, Refunds, and Replacements
Eligible returns and refunds are governed by our Refund & Return Policy.
PetBlissCo does not offer general exchanges for change of mind, size, color, or product preference.
Damaged, defective, or incorrect items may qualify for a replacement or refund in accordance with our Refund & Return Policy.
9. Intellectual Property
The PetBlissCo name, branding, logo, website design, and original content created specifically for PetBlissCo may be protected by applicable intellectual-property laws and may not be reproduced or used without authorization where such rights apply.
Certain product images, descriptions, trademarks, brand names, specifications, or other materials displayed on the website may be provided by manufacturers, suppliers, service providers, or other third parties and remain subject to the rights of their respective owners.
Nothing on this website grants users ownership of or unrestricted rights to use content belonging to PetBlissCo or third parties.
10. Acceptable Use
When using our website, you agree not to:
- Use the website for unlawful or fraudulent purposes.
- Attempt to gain unauthorized access to our website, customer accounts, systems, or networks.
- Introduce malicious software, viruses, or other harmful technology.
- Interfere with the operation or security of the website.
- Use automated systems to improperly access, scrape, or disrupt our Services where prohibited by applicable law.
- Use our website in a manner that violates applicable laws or the rights of others.
11. Third-Party Services
Our website may use or provide access to services operated by third parties, including Shopify, payment providers, suppliers, fulfillment partners, shipping carriers, and other service providers.
Certain third-party services may be subject to their own terms and privacy policies.
PetBlissCo is not responsible for independent third-party websites or services that we do not control, except to the extent responsibility cannot be excluded under applicable law.
12. Limitation of Liability
To the extent permitted by applicable law, PetBlissCo will not be liable for indirect, incidental, special, or consequential losses arising solely from the use of our website or Services.
Nothing in these Terms is intended to exclude, restrict, or limit any liability or consumer right that cannot legally be excluded or limited under applicable law.
13. No Waiver of Consumer Rights
Nothing in these Terms, our store policies, or other information published on our website is intended to waive or restrict rights or remedies available to customers under applicable consumer protection laws.
If any provision of these Terms conflicts with a mandatory right provided by applicable law, the applicable legal requirement will control.
14. Privacy
Our collection, use, processing, and disclosure of personal information are described in our Privacy Policy.
Our online store is powered by Shopify, and certain customer information may also be processed by Shopify and other service providers as described in the Privacy Policy.
15. Governing Law
These Terms are governed by applicable laws of the State of Maryland and the United States, without limiting any consumer rights that may apply under applicable law.
16. Resolving Concerns
If you have a concern regarding an order, product, or use of our website, we encourage you to contact us first so that we have an opportunity to review and address the matter.
You may contact our customer support team at support@petblissco.us.
Nothing in this section prevents either party from exercising rights or remedies available under applicable law.
17. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our Services, business practices, policies, or applicable requirements.
Updated Terms will be published on this page with a revised effective or updated date when appropriate.
18. Severability
If any provision of these Terms is determined to be invalid or unenforceable under applicable law, the remaining provisions will continue to apply to the extent permitted by law.
19. Contact Information
Questions regarding these Terms of Service may be directed to:
Store Name: PetBlissCo
Website: petblissco.us
Location: Laurel, Maryland, United States
Customer Support: support@petblissco.us
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET).