REFUND & RETURN POLICY

Effective Date: May 26, 2026

At PetBlissCo, we want you to be satisfied with your purchase. Please review the following policy for information regarding returns, refunds, damaged or defective items, replacements, and order cancellations.

1. Return Window

We accept eligible returns within 30 days of the date of delivery. Return requests submitted after the 30-day return period may not be eligible for a return or refund.

2. Return Eligibility

To qualify for a return, the item must meet the following conditions:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging, including any tags, accessories, manuals, or other materials originally included.
• Proof of purchase, such as your order number or confirmation email, must be provided.

Customers are responsible for securely packaging returned items. Items damaged because of inadequate packaging during return shipping may not qualify for a full refund.

3. Non-Returnable Items

Certain items may not be eligible for return, including:

• Perishable goods, if offered.
• Digital downloads or software products, if offered.
• Items clearly designated as Final Sale at the time of purchase.
• Certain personal-care or hygiene-related products that cannot be returned for health or hygiene reasons once opened or used.

Any product that is not eligible for return will be identified on the applicable product page or at the time of purchase when required.

4. How to Initiate a Return

Please do not send an item back without first contacting us. Unauthorized returns may not be accepted or may cause delays in processing your return.

To request a return, contact us at support@petblissco.us and provide:

• Your full name.
• Your order number.
• The item or items you wish to return.
• The reason for the return.
• Photographs, when applicable, for damaged, defective, or incorrect items.

We will review your request and provide return instructions, including the appropriate return address, generally within 1–3 business days.

5. Return Shipping Costs

For standard returns or returns due to change of mind, the customer is responsible for return shipping costs.

If a return is required because an item arrived damaged, defective, or incorrect due to an error associated with the order, PetBlissCo will cover the applicable return shipping cost and, when necessary, provide return instructions or a prepaid return shipping label at no additional cost to the customer.

We recommend using a trackable shipping method when returning an item. PetBlissCo cannot guarantee receipt of a return package that is lost in transit when the customer is responsible for arranging return shipping.

6. Refunds

Once an eligible returned item is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be processed within 5–7 business days and issued to the original payment method used for the purchase.

PetBlissCo does not charge a restocking fee for eligible returned items.

After a refund has been processed by PetBlissCo, your bank, credit card provider, or other financial institution may require additional time to post the funds to your account.

7. Exchanges

PetBlissCo does not offer exchanges for change of mind, size, color, or product preference.

If you would like a different eligible product, size, or variation, you may return the original item in accordance with this policy and place a new order separately.

8. Replacements for Defective or Damaged Items

If an item arrives defective or damaged, please contact us at support@petblissco.us within 14 days of delivery.

Please provide your order number and clear photographs showing the item, damage or defect, and packaging when applicable.

After reviewing and confirming the issue, we will provide an appropriate resolution, which may include a replacement at no additional cost or a full refund, depending on the circumstances.

9. Incorrect Items

If you receive an item that is different from what you ordered, please contact us at support@petblissco.us as soon as possible.

Please provide your order number and clear photographs of the item received.

Once the issue has been reviewed and confirmed, PetBlissCo will provide an appropriate resolution, which may include sending the correct item or issuing a full refund. If the incorrect item must be returned, PetBlissCo will cover the applicable return shipping cost.

10. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@petblissco.us.

Cancellation requests can generally be accommodated only before an order has entered processing or has shipped.

Because orders may begin processing shortly after they are placed, we cannot guarantee that a cancellation request can be completed.

Once an order has been processed or shipped, it can no longer be cancelled. After receiving the order, you may request an eligible return in accordance with this Refund & Return Policy.

11. Late or Missing Refunds

If PetBlissCo has confirmed that your refund was processed but you have not received it after the stated processing period:

• Check your bank account or card statement again.
• Contact your bank, credit card company, or payment provider because additional processing time may apply.
• If you have completed these steps and still have not received the refund, contact us at support@petblissco.us so we can review the transaction.

12. Business & Contact Information

Store Name: PetBlissCo
Website: petblissco.us
Location: Laurel, Maryland, United States
Customer Support: support@petblissco.us
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)

For questions regarding a return, refund, damaged or defective item, incorrect item, or order cancellation, please contact us at support@petblissco.us.