Refund policy
REFUND & RETURN POLICY
Effective Date: May 26, 2026
We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, please review the following policy for information on returns, refunds, and exchanges.
Return Window
We accept returns within 30 days of the date of delivery. Requests submitted after this period will not be eligible for a return or refund.
Return Eligibility
Customers are responsible for ensuring returned items are securely packaged.
Items damaged during return shipping may not qualify for a full refund.
To qualify for a return, items must meet the following conditions:
● The item must be unused and in its original condition.
● The item must be in its original packaging with all tags and accessories included.
● Proof of purchase (order number or confirmation email) must be provided.
Non-Returnable Items
The following items are not eligible for return under any circumstances:
● Perishable goods (food, flowers, etc.)
● Digital downloads or software products
● Items designated as Final Sale — Specific products may be marked as final sale at the time of purchase. These items are clearly identified on the product page and at checkout, and are not eligible for return or refund under any circumstances.
● Intimate or personal care items for hygiene reasons
How to Initiate a Return
Please do not send items back without prior authorization. Returns sent without approval may not be accepted.
To start a return, please contact us at petblissco.us@gmail.com with the following information:
● Your order number
● The item(s) you wish to return
● Your reason for the return
Our team will review your request and provide you with return instructions within 1–3 business days.
Return Shipping Costs
Customers are responsible for the cost of return shipping for standard or change-of-mind returns. However, if your return is due to a defective product, a damaged item, or an error on our part (e.g., wrong item sent), we will provide a prepaid return shipping label at no cost to you. We recommend using a trackable shipping method for all returns, as we cannot be held responsible for items lost in return transit.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. Approved refunds will be processed within 5–7 business days and credited to your original payment method. We do not charge a restocking fee on any returned items. Please note that your financial institution may require additional processing time before the funds appear in your account.
Exchanges
We replace items that are defective or damaged upon delivery. If you received a defective or damaged item, please contact us at petblissco.us@gmail.com within 14 days of delivery with your order number and clear photos of the damage. We will arrange a replacement at no additional cost to you.
Damaged or Incorrect Items
If you received the wrong item or your order arrived damaged, we sincerely apologize. In these cases, we will cover all return shipping costs and will either send you a replacement or issue a full refund — whichever you prefer. Please contact us promptly with your order details and photographic evidence.
Order Cancellations
Orders may be cancelled only before they have been shipped. If you wish to cancel an order, please contact us immediately at petblissco.us@gmail.com. Once your order has been shipped, it is no longer eligible for cancellation, and you must follow the return process outlined above upon receipt.
Late or Missing Refunds
If you have not received your refund after the stated processing period, please take the following steps:
● Check your bank account or card statement again.
● Contact your credit card company or bank, as processing times may vary.
● If you have done both of the above and still have not received your refund, please contact us at petblissco.us@gmail.com and we will investigate promptly.