Privacy policy

PRIVACY POLICY

Last Updated: May 30, 2026

PetBlissCo is an independently operated online retail store offering pet products and accessories through petblissco.us (the “Site”). The Site is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services to you.

This Privacy Policy describes how PetBlissCo (“PetBlissCo,” “we,” “us,” or “our”) collects, uses, processes, and discloses personal information when you visit or use our Site, make a purchase or other transaction, contact us, or otherwise interact with our services (collectively, the “Services”).

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, use, or disclosure of personal information, this Privacy Policy will control with respect to those matters.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.

1. Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you. Personal information generally does not include information that has been anonymized or de-identified so that it can no longer reasonably identify you.

Depending on how you interact with our Services and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact information, including your name, email address, telephone number, billing address, and shipping address.
  • Payment and transaction information, including payment method, payment confirmation, transaction details, and other information necessary to process purchases and refunds. Payment information may be processed by Shopify and applicable payment providers.
  • Account information, if applicable, including account credentials, preferences, and settings.
  • Order and transaction information, including products you view, add to your cart or wishlist, purchase, return, or cancel, and information regarding previous transactions.
  • Communications, including information you provide when contacting us regarding customer support, orders, returns, products, or other inquiries.
  • Device information, including information about your browser, device, network connection, IP address, and other identifiers.
  • Usage information, including information regarding how and when you access, browse, or otherwise interact with our Site and Services.

2. Sources of Personal Information

We may collect personal information:

  • Directly from you, including when you make a purchase, create an account, contact customer support, submit a form, or otherwise provide information to us.
  • Automatically through the Services, including through your device, browser, cookies, pixels, and similar technologies.
  • From service providers, including companies that provide ecommerce technology, payment processing, order fulfillment, shipping, analytics, customer support, and other services on our behalf.
  • From business partners or other third parties, where permitted by applicable law.

3. How We Use Your Personal Information

Depending on how you interact with our Services, we may use personal information for the following purposes:

Providing and Improving Our Services

We may use your personal information to:

  • Process and fulfill orders.
  • Process payments and refunds.
  • Arrange shipping and delivery.
  • Provide order confirmations and tracking information.
  • Process eligible returns.
  • Address damaged, defective, or incorrect items.
  • Provide customer support.
  • Maintain customer accounts, where available.
  • Remember customer preferences.
  • Improve our products, website, and shopping experience.
  • Recommend products that may be relevant to customers.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to send marketing or promotional communications and to display advertising for products or services that may be relevant to you.

You may unsubscribe from promotional email communications at any time by using the unsubscribe link included in those emails.

Security and Fraud Prevention

We may use personal information to authenticate accounts, provide a secure shopping and payment experience, detect or investigate potentially fraudulent, illegal, unsafe, or malicious activity, and protect our Site, customers, and Services.

Communicating With You

We may use your personal information to respond to customer inquiries, provide order and shipping updates, assist with returns or refunds, and provide other customer service communications.

Legal and Regulatory Purposes

We may use personal information as necessary to comply with applicable laws, regulations, court orders, lawful government requests, legal proceedings, or to enforce our policies and protect our legal rights.

4. How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our store and provide our Services, including:

  • Shopify, which provides our ecommerce platform.
  • Payment processors that process customer payments and refunds.
  • Suppliers and fulfillment partners when necessary to process and fulfill customer orders.
  • Shipping carriers and logistics providers when necessary to deliver orders.
  • Technology and service providers that assist with website operation, data analytics, customer support, cloud storage, security, or other business functions.
  • Marketing and advertising partners, where permitted by applicable law.
  • Government agencies, courts, regulators, or other parties when disclosure is required or permitted by applicable law.

We may also disclose information when you specifically request or authorize us to do so.

If our business or assets are involved in a merger, acquisition, restructuring, financing, bankruptcy, or similar business transaction, personal information may be disclosed or transferred as permitted by applicable law.

5. Order Fulfillment and Service Providers

Some products purchased through PetBlissCo may be fulfilled by third-party suppliers or fulfillment partners.

When necessary to fulfill an order, we may provide these parties with information such as the customer’s name, shipping address, telephone number, email address, order details, and other information reasonably necessary to process and deliver the order.

These service providers receive information for purposes related to providing their services, subject to applicable contractual obligations and privacy requirements.

6. Relationship With Shopify

Our Site and ecommerce Services are hosted by Shopify.

Shopify collects and processes certain personal information regarding your access to and use of our Services in order to provide and improve its services.

Information submitted through our Site may be transmitted to Shopify and other service providers, including parties located in countries other than the country where you reside.

Shopify may also process certain information for its own purposes as described in Shopify’s applicable privacy documentation and consumer privacy resources.

7. Cookies and Similar Technologies

Our Site and service providers may use cookies, pixels, and similar technologies to operate the Site, remember customer preferences, understand how visitors interact with the Site, improve our Services, provide relevant advertising, and support security and fraud prevention.

Depending on your location, you may have choices regarding certain cookies or uses of personal information. Where required, available privacy choices will be provided through the Site or applicable privacy controls.

8. Third-Party Websites and Links

Our Services may contain links to websites, applications, or online platforms operated by third parties.

We are not responsible for the privacy, security, accuracy, or practices of websites or services that we do not control. We encourage you to review the privacy policies and terms of any third-party website you visit.

The inclusion of a third-party link does not necessarily constitute an endorsement of that third party or its content.

9. Children’s Privacy

Our Services are not intended for use by children, and we do not knowingly collect personal information from children under the age required by applicable law to provide consent.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us at support@petblissco.us so that we can review and, where appropriate, delete the information.

10. Security and Retention of Information

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. Customers should avoid sending sensitive information through unsecured communication channels.

We retain personal information for as long as reasonably necessary to provide our Services, maintain customer accounts where applicable, fulfill orders, resolve disputes, comply with legal obligations, enforce agreements, and for other legitimate business purposes.

11. Your Privacy Rights and Choices

Depending on where you reside and applicable law, you may have certain rights regarding your personal information, which may include:

  • Right to Access or Know: You may have the right to request information about personal information we maintain about you.
  • Right to Delete: You may have the right to request deletion of certain personal information.
  • Right to Correct: You may have the right to request correction of inaccurate personal information.
  • Right to Data Portability: You may have the right to obtain a copy of certain personal information in a portable format.
  • Right to Opt Out: Depending on applicable law, you may have the right to opt out of certain uses of personal information for targeted advertising, sale, or sharing.

These rights are not absolute and may apply only under certain circumstances. We may need to verify your identity before processing a privacy request.

Where permitted by applicable law, you may designate an authorized agent to submit a request on your behalf. We may require verification of the agent’s authority and your identity before completing the request.

We will not unlawfully discriminate against customers for exercising applicable privacy rights.

Privacy-related requests may be submitted to support@petblissco.us.

12. Communication Preferences

If you receive promotional emails from PetBlissCo, you may unsubscribe at any time by using the unsubscribe link included in the email.

Even after opting out of promotional communications, we may continue to send non-promotional communications when necessary, including order confirmations, shipping notifications, customer service responses, security notices, and information regarding transactions.

13. Global Privacy Control and Other Privacy Choices

Depending on your location and applicable law, our Site or ecommerce platform may recognize certain browser-based privacy preference signals, including Global Privacy Control where required.

Additional privacy choices may also be available through Shopify or through privacy controls displayed on our Site.

14. International Data Processing

Although PetBlissCo currently sells and ships products within the United States, some technology providers and service providers that support our Site may process or store personal information in other countries.

Where required by applicable law, appropriate mechanisms may be used for international transfers of personal information.

15. Complaints

If you have a concern regarding how PetBlissCo handles your personal information, please contact us at support@petblissco.us.

Depending on where you reside, you may also have rights to submit a complaint to an applicable privacy or data protection authority.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, Services, technology, or applicable legal or regulatory requirements.

When changes are made, the revised Privacy Policy will be posted on this page and the Last Updated date will be updated as appropriate.

17. Contact Information

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy-related request, please contact:

Store Name: PetBlissCo
Website: petblissco.us
Location: Laurel, Maryland, United States
Email: support@petblissco.us
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)