CONTACT & SUPPORT POLICY

Effective Date: May 26, 2026

PetBlissCo is committed to providing helpful and responsive customer service. Whether you have a question about an order, shipping, a return, or one of our products, you can contact us using the methods below.

1. How to Reach Us

Email: support@petblissco.us
This is our primary customer support email and may be used for order inquiries, returns, shipping questions, product questions, and other customer service matters.

Contact Form: Customers may also use the contact form available on the Contact Us page of our website.

2. Customer Support Hours

Our customer support hours are:

Monday–Friday: 9:00 AM–5:00 PM Eastern Time (ET)

We aim to respond to customer inquiries within 1–2 business days. Messages received outside normal business hours, on weekends, or on U.S. federal holidays will generally be reviewed on the next business day.

3. What to Include in Your Message

To help us assist you efficiently, please include, when applicable:

• Your full name
• Your order number
• A clear description of your question or concern
• Photographs when reporting a damaged, defective, or incorrect item

Please do not include sensitive payment information, passwords, or other unnecessary confidential information in your message.

4. Customer Support Assistance

PetBlissCo can assist customers with:

• Order Status: Questions regarding the status of an existing order.
• Returns & Refunds: Assistance with eligible returns and refund requests in accordance with our Refund & Return Policy.
• Damaged, Defective, or Incorrect Items: Reporting and resolving problems with items received.
• Missing Packages: Assistance reviewing tracking information and investigating packages that have not arrived as expected.
• Product Questions: Questions regarding products offered through our store.
• Shipping Questions: Questions regarding shipping methods, estimated delivery times, or tracking.
• General Store Inquiries: Other questions regarding PetBlissCo or purchases made through our website.

5. Order Issues and Escalations

Some PetBlissCo products may be fulfilled by third-party suppliers and fulfillment partners.

When necessary, we may work with the applicable supplier, fulfillment partner, or shipping carrier to investigate an order or shipping issue. PetBlissCo will remain the customer’s point of contact while we assist with the matter.

6. Order Changes and Cancellations

If you need to request a change or cancellation, please contact us as soon as possible at support@petblissco.us.

We will make reasonable efforts to accommodate requests when an order has not yet entered processing or shipped. Once an order has been processed or shipped, changes or cancellations may no longer be possible.

Eligible items may still qualify for a return after delivery in accordance with our Refund & Return Policy.

7. Feedback

We welcome customer feedback and use it to improve our products, website, and customer service.

Feedback may be submitted by email at support@petblissco.us or through the Contact Us form on our website.

8. Business & Contact Information

Store Name: PetBlissCo
Website: petblissco.us
Location: Laurel, Maryland, United States
Customer Support: support@petblissco.us
Support Hours: Monday–Friday, 9:00 AM–5:00 PM ET

PetBlissCo currently serves customers within the United States.

For questions regarding an order, return, shipping, product, or store policy, please contact support@petblissco.us.