Frequently Asked Questions

Answers to the questions we hear most about ordering, shipping, returns, and our products. Can't find what you need? Email support@petblissco.us, Monday to Friday, 9:00 AM to 5:00 PM ET, and we will reply within 24 to 48 business hours.

Where do you ship?

We ship to addresses in the United States only. International shipping is not available at this time.

How much does shipping cost?

Free Standard Shipping is included on every U.S. order (typically 5 to 8 business days after processing). Need it sooner? Expedited Shipping ($5.99, about 3 to 5 business days) and Express Shipping ($14.99, about 1 to 2 business days) are offered at checkout.

When will my order arrive?

Orders are processed within 1 to 5 business days. Free Standard Shipping typically arrives 5 to 8 business days after that; Expedited ($5.99) runs about 3 to 5 business days and Express ($14.99) about 1 to 2. Some supplier-shipped items can take up to 13 business days. Tracking is emailed as soon as your order ships.

How do I track my order?

A tracking link is emailed when your order ships. Allow 24 to 48 hours for the carrier to update it. If tracking has not moved 10 business days past the estimated delivery date, email us and we will investigate with the carrier.

Why did my order arrive in more than one package?

Some products ship from different fulfillment locations, so multi-item orders can arrive separately. You receive tracking for each shipment.

What is your return policy?

Request a return within 30 days of delivery for unused items in original packaging. Refunds go to the original payment method within 5 to 7 business days of receipt, with no restocking fee. For change-of-mind returns the customer covers return postage; if an item is damaged, defective, or incorrect we cover it. Full details.

My item arrived damaged or is not what I ordered. What now?

Email support@petblissco.us within 14 days of delivery with your order number and photos. We will send a replacement at no cost or refund you in full.

Can I exchange for a different size or color?

We do not process exchanges directly. Return the original item under the 30-day policy and place a new order for the size or color you need.

Can I change or cancel my order?

Email us as soon as possible with your order number. We can usually help if the order has not entered processing; once it has shipped, the return policy applies.

Which payment methods do you accept?

Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Shop Pay, Apple Pay, and Google Pay. Checkout is encrypted and processed by Shopify Payments.

How do I choose the right harness size?

Measure your dog's chest at its widest point, just behind the front legs, and compare with the size chart in the product photos. If your dog is between sizes, size up.

Who is PetBlissCo?

An independently owned pet supply store based in Maryland. Read more on our About page or email support@petblissco.us.