Shipping & Returns

Plain-English summary of how orders ship and how returns work. The full Shipping Policy and Refund & Return Policy govern every order.

Shipping

  • Where we ship: United States only (the 48 contiguous states, Hawaii, and Washington, DC; Alaska is not currently available at checkout).
  • Cost: Free Standard Shipping is included on every U.S. order (typically 5 to 8 business days after processing). Need it sooner? Expedited Shipping ($5.99, about 3 to 5 business days) and Express Shipping ($14.99, about 1 to 2 business days) are offered at checkout.
  • Processing: Orders are processed within 1 to 5 business days after payment is confirmed.
  • Delivery: Free Standard Shipping typically arrives 5 to 8 business days after processing; Expedited about 3 to 5 and Express about 1 to 2. Some supplier-shipped items can take up to 13 business days. Delivery windows are estimates, not guarantees.
  • Tracking: A tracking link is emailed when your order ships. Allow 24 to 48 hours for the carrier to update it.
  • Multiple items: Some products ship from different locations and may arrive in separate packages.
  • Lost packages: If tracking has not moved 10 business days past the estimated delivery date, email support@petblissco.us and we will investigate with the carrier.

Returns within 30 days

  • Window: Request a return within 30 days of delivery.
  • Condition: Unused, in original packaging with any tags, accessories, and manuals.
  • How: Email support@petblissco.us with your order number, the item, and the reason. We reply with return instructions and the return address within 1 to 3 business days. Please do not ship anything back before you receive instructions.
  • Return shipping: For change-of-mind returns the customer covers return postage. If an item arrives damaged, defective, or incorrect, we cover it and send a prepaid label where needed.
  • Refunds: Issued to the original payment method within 5 to 7 business days after we receive and inspect the item. No restocking fees.
  • Exchanges: We do not process exchanges. Return the original item and place a new order.
  • Damaged or wrong item: Contact us within 14 days of delivery with photos and we will replace it or refund you in full.

Questions

PetBlissCo
14502 Greenview Dr Ste 500 PMB 1166
Laurel, MD 20708
United States
Email: support@petblissco.us
Support hours: Monday to Friday, 9:00 AM to 5:00 PM ET. We reply within 24 to 48 business hours.